FAQ
Generally
Copyright & Copyright
All works of art and products offered in the online shop are subject to the copyright of the respective artist. The copyright remains fully with the artist.
You can find out more about this under the General Terms and Conditions
Do you sell to corporate customers (B2B)?
In principle, the online shop is set up for private customers. However, if corporate customers are interested, please contact me. You can get in touch with me using the contact form .
Shipping & Ordering
Which country do you deliver to?
Shipping currently takes place within the EU. For shipping inquiries outside the EU please contact me.
How much does the shipping cost?
Depending on the product type, the shipping costs vary as follows:
Standard shipping prints and original works of art up to 90x50cm:
Austria:
Up to an order total of €75 - €4.50 shipping costs
from an order total of 75€ - free shipping
EU rest:
Up to an order total of €150 - €9.99 shipping costs
from an order total of 150€ - free shipping
Standard shipping original works of art from 90x50cm (“bulky goods”):
Austria:
Up to an order total of €200 - €9.99 shipping costs
from an order total of 200€ - free shipping
EU rest:
Up to an order total of €200 - €14.99 shipping costs
from an order total of 200€ - free shipping
You can find out more in the shipping conditions .
How long does delivery take?
Unfortunately, until the package arrives at your door it depends heavily on external factors. In order to prepare the works of art well for the trip, we have decided to pass on your order to the shipping service provider within 2-3 days at the latest .
From this point on we are dependent on the shipping provider.
The following is currently stated here:
Within Austria 1-2 working days
Within the EU 3-5 working days
Can I collect my order?
No. We do not have “customer traffic” at our location. However, we are considering whether we can offer personal delivery for "bulky goods", i.e. works of art over 100x60, within a 70 km radius of Vienna.
Can I track my order?
Yes! As soon as your order has been handed over to the shipping service provider, you will receive a tracking number, regardless of what you ordered.
Complaints
My artwork arrived damaged, what can I do?
Unfortunately, even if I pack the works of art to the best of my ability, something can always happen. If you have received a damaged work of art, please contact me and we will find a solution together.
Can I return my orders?
Please take a look at our right of withdrawal .
Prints
How do you prepare prints?
Preparing prints is a more complex process than you would expect. But here is a rough overview of the procedure:
- Bring the basic ideas onto a canvas as an original
- Scan the final original canvas
- So-called post production to adjust the scan to match the color of the screen
- The selection of printing paper and printing process
- Test printing and, if necessary, adjustment of the colors, material or printing process
What material do you use for prints?
There is no general answer to that. It depends on the motif, the intended use, the colors and much more.
Nevertheless, we try to design prints consistently.
The current collection consists of high-quality photo paper with 350 g/m² which was printed using a powder printing process.
Are your prints tear-proof?
Paper and the term “tear-resistant” are, by definition, contradictory. If paper is thin, it travels very quickly. However, when paper becomes too thick, you struggle with the fact that creases can easily appear in the artwork. We currently use paper that is 350 g/m² thick. In my opinion, this paper finds the ideal balance between tear resistance and "kink resistance".